FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS


1. When will my order ship? – Your order will be shipped within one business day
     of being ordered.

2. How will it be shipped? – We ship individual books USPS media rate, first class, or priority mail. Larger orders will be shipped via FedEx Ground.

3. How much will shipping cost? – Shipments through the post office and FedEx
    Ground incur actual shipping fees on any size order in the continental USA, Alaska
    and Hawaii.

4. What are my other shipping options? - If you request Next Day, 2nd Day, or International
    shipping you will be charged that appropriate rate.

5. What is your return policy? - We have a 90 day no-hassle return policy. If any product does
    not meet your needs, simply return it within 90 days in re-salable condition and we will issue
    a credit for the price you paid for the product. Please enclose a copy of your original invoice so
    we can credit the appropriate account.

6. Can I copy pages from your manuals? – Unless explicitly stated in the manual, all of our resources are copyrighted to protect our authors and our interests as a publisher, and therefore may NOT be copied.


7. What are your discount policies? – We offer a 10% discount on quantities of 10-19, a 20%
    discount on quantities of 20-29, and a 30% discount on quantities of 30+ on most ChurchSmart Resources Publications. 

8. Do you accept unsolicited manuscripts? – Yes. If you have written a book in the area of
    church planting, church health, or leadership development you can submit it to us for consideration
    for publication. We have a standard review process and attempt to respond to you in a timely
    manner if we have an interest in publishing your work.

9. How can we contact you?
         Mail:       ChurchSmart Resources
                       
7890 12th Ave South
Bloomington, MN 55425
         Phone:   800-253-4276            
         Fax:        
952-853-8409
         e-mail:    customerservice@churchsmart.com