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W21 - Giving Constructive Feedback Skill Builder
W21 - Giving Constructive Feedback Skill Builder
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Product Code: W21

How do you tell another person that they would benefit from changing their behaviour? Giving any kind of feedback and particularly when it is seen as critical can be difficult, which is why so many people avoid doing it. Handled badly, a few comments that are meant to be helpful can become destructive.

Reluctance to give constructive feedback can be due to concern for someone's feelings. But even if you don't deliver your feedback in words, your behaviour will often give the game away (e.g. via a critical look or by avoiding contact). The difficulty then is that the other person knows something is wrong but doesn't know what it is. Rather than hinting, or hoping the other person picks up on clues, it is better to express your feedback, with a solution oriented focus.

This 12 page Skill Builder Booklet is designed to help you develop your ability and confidence to give constructive feedback and shows you how to apply the following key action steps:
1. Preparing to ensure the right information is communicated and the other person understands exactly what is intended
2. Empathising with the other person to ensure the conversation doesn�t become personal but it still does convey the specific concerns
3. Listening carefully and keeping the other person connected in a two-way communication process to ensure the right amount of feedback is given
4. Clarifying the responses of others person by getting them to give more details from their perspective
5. Communicating a in a way that reduces resistance to the feedback and engages the other person in the process of finding solutions
6. Agreeing together to work on the key areas raised and setting in place a follow-up structure

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